Marketing
Powerful marketing tools for enhanced customer engagement.
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Engage
- What is Engage?
- How do I get a campaign loaded?
- What are the benefits of Engage?
- What are self-service landing pages?
- How do I know if I activated the campaign successfully?
- How often can I talk to the same customer?
- How do I reach out to customers not on the YUMBI database?
- How do I see the SMS/Push copy?
- What days can I communicate with my customers?
- Can I import external customer data?
- Why am I unable to talk to all my customers?
- Can I share my customer database between brands or restaurants?
- Why can I not see some of my stores on Engage?
- Where are these customers on Engage coming from?
- Where do these campaigns come from?
- What is an active customer?
- How do I opt-out from YUMBI marketing SMS messages?
- How do I see when my campaign is valid and when it will conclude?
- What are Campaign Attribution Metrics?
- Why has the number of customers enrolled changed from the time I scheduled the campaign to the time it went out?
- Why did some of my customers not receive a campaign message?
- Who are the customers who ordered?
- Why are the sales higher for this campaign than I have reported for online orders?
- How does YUMBI determine who gets an SMS or a Push Notification?
- What do the message stats mean?
- What is a Push Notification?
- What is the difference between SMS and Push Notifications?
- What are message parts?
- What are Opt Outs, and what impact do they have for future communications?
- Am I able to prevent message errors?
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eVouchering
- When will I receive my funds for Yoyo voucher payments?
- What are the different types of Discount eVoucher Codes?
- How do I request a batch of Discount eVouchers?
- When and how are voucher payments settled to my restaurant?
- How do I know whether a digital voucher has been redeemed?
- What happens if an order failed and the customer redeemed a voucher?
- How much does it cost to request Discount eVouchers?
- Will I be charged for each voucher redemption?
- What information is required when requesting a Restaurant Discount Voucher?’
- How do I delete a consumers' account?
- What are the different vouchers that can be redeemed at my store?
- How can customers redeem a voucher online ?
- How do I check if the customer has a valid voucher?
- How can consumers redeem a Yoyo voucher online?
- What are voucher redemptions?