Engage Support Articles
Here's where you'll access helpful articles on running campaigns.
-
Engage
- What is Engage?
- What is Engage Reports (Insights)?
- How do I get a campaign loaded?
- What are the benefits of Engage?
- Can I choose to send Push Notifications only?
- How do I know if I activated the campaign successfully?
- How often can I talk to the same customer?
- How do I reach out to customers not on the YUMBI database?
- How do I see the SMS/Push copy?
- What days can I communicate with my customers?
- Can I import external customer data?
- Why am I unable to talk to all my customers?
- Can I share my customer database between brands or restaurants?
- Why can I not see some of my stores on Engage?
- Where are these customers on Engage coming from?
- Where do these campaigns come from?
- What is an active customer?
- How do I opt-out from YUMBI marketing SMS messages?
- What is the Campaign Details Report?
- What does the Campaign Details Report look like?
- How do I access reports to view the success of Campaigns launched?
- How do I see when my campaign is valid and when it will conclude?
- What is a reporting period?
- What does "Maximum Customers" mean on the Campaign Detail Report?
- What are Campaign Attribution Metrics?
- Why has the number of customers enrolled changed from the time I scheduled the campaign to the time it went out?
- Why did some of my customers not receive a campaign message?
- Who are the customers who ordered?
- What are Customer Sales in the Campaign Detail Report?
- Why are the sales higher for this campaign than I have reported for online orders?
-
eVouchering
- When will I receive my funds for WiGroup Voucher Payments?
- What are the different types of Discount eVoucher Codes?
- How do I request a batch of Discount eVouchers?
- When and how are voucher payments settled to my restaurant?
- How do I know whether a digital voucher has been redeemed?
- What happens if an order failed and the customer redeemed a voucher?
- How much does it cost to request Discount eVouchers?
- Will I be charged for each voucher redemption?
- How do I delete a consumers' account?