Help Centre

What do the message stats mean?

Push:

This is the total number of customers who received a Push Message.


SMS:

This is the total number of customers who received a SMS Message.


Total:

This is the total number of customers who received a Push or SMS message.


SMS Parts:

This is the total number of SMS parts sent to customers who received a SMS message. It is important to note that if a SMS spans more than 160 characters, it needs to be separated into multiple SMS parts, which are billed separately.


Opt Outs:

This is the total number of customers who received the SMS message and replied to be Opted-out of future marketing communications.


Errors:

This is the total number of SMS or Push notifications that were scheduled but failed to be sent due to technical issues.

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