General Support Articles
Here you'll find helpful articles on general topics related to our YUMBI products.
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About YUMBI
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Account Information +
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Restaurant Configuration & Operational Settings
- Important Links: Online Request Forms
- How do I update my outlet trading hours for StoreFront?
- Online Payment Refunds Recovery Process
- Who is paying for the vouchers that were redeemed at my store?
- How do I sign up for Campaign Manager?
- How does Engage work?
- How do I configure delivery polygons/custom delivery zones?
- What do I do if a customer claims they were double debited and I can’t find the order?
- What do I do if the YUMBI GSM printer is not working?
- Why is the order printing through the YUMBI printer instead of Aura?
- How do I check if the customer has a valid voucher?
- How can customers redeem a voucher online ?
- What needs to be done if the price on the online menu is not matching the price on the POS?
- Why is a specific item removed from the online menu?
- How do I Setup a Google Account with a non-Gmail Email?
- Why are my Deliveree Tribe Stats & YUMBI stats different?
- What is 'no contact KERBSIDE Collection'?
- How can consumers redeem a Wicode voucher online?
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Restaurant Online Ordering Onboarding
- What are the benefits of online ordering?
- How do I sign up for Online Ordering?
- How long does it take to get my restaurant live on StoreFront?
- Can I use one printer for my combo restaurant?
- Can my restaurant have StoreFront if I do not do deliveries?
- Why am I unable to view or sign my online contract?
- How do I get a copy of my contract?
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Online Payments
- How are online payments received and when are they settled to my outlet?
- What happens if an order failed and the customer paid online?
- How do I know which orders were paid for online at my outlet?
- Can I choose whether to support online payments?
- How do I update my outlets banking details?
- VCS online payment configuration
- What is PaySwitch?
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YUMBI Billing and Accounts