Monitoring the uptime of your restaurant's online ordering system is crucial to ensure you don't miss any sales opportunities. By keeping a regular check, you can quickly identify and address any issues that arise.
The Uptime Report provides insight into the Restaurant's operational online status performance, by displaying the online service performance in a table grid. The Uptime of your Restaurant is broken down into two reports, namely; Uptime by Day and Uptime by Hour.
You can watch a short video taking you through the Report here:
Below we hope to answer any questions you may have and explore what this report has to offer.
Where can I find the Uptime Reports?
These reports can be found on the left-hand Panel on YUMBI Reports. Under the Operations Tab, you can find the reports by the name “Uptime by Day” and “Uptime by Hour” (Figure 1).
To view these reports you can follow the below links:
Uptime by Day Report
Or
Uptime by Hour Report
Figure 1:
How can I filter the Uptime reports?
There are three primary ways of filtering these reports, these would be by using the Service Filtering options; Printer, POS, and Online
Printer:
This filtering option refers to the YUMBI GSM Printer, which allows you to view the online status performance of the Restaurant’s Online Ordering on the YUMBI Printer.
POS:
This filtering option refers to the Point Of Sale Provider, which allows you to view the online status performance of the Restaurant's Online Ordering on the Point of Sale.
Online:
This filtering option displays both the Printer and POS Online Ordering online status performance.
What are the Average Uptime, Total Est Lost Orders, and Total Est Lost Revenue?
Average Uptime:
This summary displays the average uptime percentage of the restaurant’s Online Service on Online Ordering from both the YUMBI Printer and Aura.
Total Est, Lost Orders:
This summary refers to the estimated total order count of orders that the restaurant has missed during the Average Online Service downtime on Online Ordering. For this report, the Average Downtime is calculated as follows [100% - Average Uptime%]
Total Est. Lost Revenue:
This summary refers to the total estimated revenue amount which the restaurant has lost due to the Average Online Service downtime from not receiving the total estimated Order Count of Online Orders.
Above the grid of data on the far left, you can select the number of entries available on the drop-down list to show more entries. There is also a Search Option on the far right that you can use to search for specific values or restaurants.
What do the columns represent on the Uptime Reports?
Below, we’ll walk through each column on the report and what the data refers to:
Figure 2:
Restaurant:
The data shown in this row belongs to the restaurant listed in this column.
Trading Hours Uptime%:
This column refers to the average uptime percentage of the restaurant’s Online Service on both the YUMBI Printer and POS within the Online Ordering trading hours of the Restaurant.
Estimated Missed Orders:
This column displays the estimated number of orders which the restaurant missed from the Average Online Service downtime on Online Ordering.
Estimated Missed Revenue:
This column displays the estimated revenue which the restaurant has not made due to the Average Online Service downtime from not receiving the total estimated Order Count of Online Orders.
Store Active:
This column indicates the active status of your restaurant on our platform as true.
The Grid Information can be exported for data analysis and provides additional categories of information using the CSV Option.