Help Centre

What do I do if a customer claims they were double debited?

In the unlikely event of a possible double debit, it's important to understand that a reservation by a bank does not constitute a double debit, and no refund is necessary.

For any questions or concerns, customers can quickly connect with us through Live Chat by logging onto the respective branded online ordering platform. Please note that Live Chat availability may vary by brand.

If further investigation is needed, customers should follow these steps:

  1. Complete the online payment query form available at
  2. Your submission will be sent to our payment-switching provider, who might reach out to you for additional information.
  3. Please attach a bank statement covering the period from the transaction date to the present to the form. Feel free to redact any sensitive information.

For any additional assistance, contact our Support Team at or call 031 940 0536.

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