Once a month at the end of the billing cycle, the Billing Contact assigned to each outlet will receive an invoice with the amounts due to YUMBI.
What does the invoice entail?
These invoices will consist of the following:
- Monthly subscription fee (if applicable).
- Order processing fee on orders.
- Call Centre module subscription (if applicable).
- Any Brand rebates (if applicable).
If you do not receive your monthly invoices, please send an email to accounts@yumbi.com from the billing contact listed in your commercial agreement. If the billing contact has changed and you no longer have access to that email address, the outlet owner must notify our accounts department and request for the billing contact details to be updated.
If you are the correct billing contact and you have not received your monthly invoice, there is a possibility that the email has ended up in your spam folder.
Please ensure the following email address is a trusted address as we send the invoices directly from our accounting system.
Yumbi Accounts <messaging-service@post.xero.com>
If your invoice is not in your Spam folder - Please submit a ticket to accounts@yumbi.com to request your monthly invoice.