Help Centre

Online Payment Refunds Recovery Process

If a customer pays online for their online order and your outlet is unable to fulfil the customer's order, you will need to reverse the customer's transaction via the YUMBI Dashboard.

Refunded online payment amounts will be automatically deducted from the online payment settlement batch which YUMBI processes and pays out to your restaurant's nominated bank account on a daily basis.

How can you confirm the total value of refunds which have been performed during this period?

You can see a comprehensive list of all online payment refunds that have been processed for your restaurant during the current month by visiting the new Payment Refunds report available on YUMBI Reports here.

How will refunded money be collected from my restaurant?

If your restaurant is receiving online payments by way of a Brand managed Treasury account, the amounts refunded to customers will automatically be deducted from the daily settlement batch which is generated for your restaurant on that particular day.

Are there any fees to perform a refund?

Unfortunately, a nominal processing fee will be charged for all payment refunds performed. Please contact your YUMBI account manager in the Sales Department to confirm this fee for your restaurant.

Recommended Article:  How do I refund a customers Online Payment or eVoucher?

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